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Customer Service


Send us an email at (Available 8 am-9 pm EST) to speak to an agent directly.
Please note response times are up to 24 hours during busy periods.

Live Chat:

For quick answers to your questions about orders, shipping & returns, account help, and products, use our live chat.


Orders may be placed online at at any time. Once your payment has cleared and checkout has been completed you will immediately receive a confirmation via email.

Please note that all our items are made to order and may take up to 5 days to be prepared for shipment. A sales representative will notify you if the production time will be longer for any reason.

The shipping address in your order can't be changed after the time of purchase.


We offer free standard shipping for US orders above $100
You will be notified via email/SMS with a tracking number as soon as your order has shipped.

Taxes and Duties

All taxes have been included in the price of your goods. Please note that we are not responsible for customs duties & import taxes that may incur during shipping or returns. (this applies to orders outside of the US).

Refund, Returns, and Exchanges

We offer free returns within 14 days of delivery, no question asked. Items must be returned unworn, undamaged, and unused with their original packaging. For your protection, your return should be shipped back insured.

Magal reserves the right to determine if the returned item is in sellable condition.

Simply contact us via e-mail at: to receive your free return label.

Please note that we do not accept returns on :

  • Personalized/engraved items. (Initials single or multiple, engraved charms or plate)
  • Custom lengths, colors or styles that we are not offering on
  • We do not accept returns on personalized/engraved items
  • We do not accept returns on items purchased with a promotional coupon code or from the SALE Category (crossed price).

The refund will automatically be credited to your original payment method. Please note, if you made your purchase with a Gift card, your credited amount will be returned as a Gift card.

For international returns, a fee may apply.

For your protection, your return should always be shipped insured and include a copy of your receipt.

Please note that shipping costs are not refundable and Magal is not responsible for shippings/returns lost in the mail.

We’re happy to repair/resize any item purchased through our website. If your piece requires repair more than 14 days after receiving it, fees may apply.

Promo Codes

Promo codes are non-cumulative, they cannot be combined.

Items purchased using a promo code are final sales and can't be returned/exchanged.

Ring Sizing

We provide a printable size guide or a mail-delivered sizer for your convenience. Learn more here. In the case of a sizing issue, we will be pleased to resize the ring free of charge. Please contact us for instructions. We are not responsible for shipping fees for resizing.

Ethical Sourcing

We only source conflict-free diamonds from suppliers in full compliance with the Kimberley Process.


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