Customer Service

Once your order is complete, our team starts to prepare it for shipping, this can take between 5-7 business days depending on the items ordered (shipping dates are specified on each product page). Your order is then picked up by the courier for delivery, it takes 2-3 business days for U.S orders to be delivered. For international shipping please refer to the options specified at checkout.

The ship-out date varies from product to product according to stock and personalization. The shipping date is specified on every product page (Ships on ##/##/## ). Please note that the shipping date refers to the date the product ships out of our warehouse.

Please note that shipping costs are not refundable and Magal is not responsible for shipping/returns lost by shipping couriers.

The shipping address in your order can't be changed after the time of purchase.

We offer free returns within 14 days of delivery, no question asked. Items must be returned unworn, undamaged, and unused with their original packaging. For your protection, your return should be shipped back insured.

Magal reserves the right to determine if the returned item is in sellable condition.

Simply contact us via e-mail at: info@magaljewelry.com to receive your free return label.

Please note that we do not accept returns on :

• Personalized/engraved items. (Initials single or multiple, engraved charms or plate)
• Custom lengths, colors or styles that we are not offering on www.magaljewelry.com
• We do not accept returns on items purchased on sale.
• We do not accept returns on personalized/engraved items

The refund will automatically be credited to your original payment method. Please note, if you made your purchase with a Gift card, your credited amount will be returned as a Gift card.

For international returns, a fee may apply.

For your protection, your return should always be shipped insured and include a copy of your receipt.

Please note that shipping costs are not refundable and Magal is not responsible for shipping/returns lost in the mail.

We’re happy to repair/resize any item purchased through our website. If your piece requires repair more than 14 days after receiving it, fees may apply.

Promo codes are non-cumulative, they cannot be combined.

Items purchased using a promo code are final sales and can't be returned/exchanged.

We provide a printable size guide or a mail-delivered sizer for your convenience. Learn more here. In the case of a sizing issue, we will be pleased to resize the ring free of charge. Please contact us for instructions. We are not responsible for shipping fees for resizing.

Our jewelry is special. Each piece has a distinct history, being hand-crafted from a range of recycled materials. All 14k gold and 925 sterling silver are sourced from previous objects, reducing the effects of mining on the environment. Your jewelry will have a position as unique as your family tree.

We only source conflict-free diamonds from suppliers in full compliance with the Kimberley Process.