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Customer Service

Email:


Send us an email at info@magaljewelry.com (Available 8 am-9 pm EST) to speak to an agent directly.
Please note response times are up to 24 hours during busy periods.

Live Chat:


For quick answers to your questions about orders, shipping & returns, account help, and products, use our live chat.

Ordering

Orders may be placed online at www.magaljewelry.com at any time. Once your payment has cleared and checkout has been completed you will immediately receive a confirmation via email.

Please note that all our items are made to order and may take up to 5-7 business days to be prepared for shipment. A sales representative will notify you if the production time will be longer for any reason.

The shipping address in your order can't be changed after the time of purchase.

Shipping

We offer free standard shipping for US orders above $100
You will be notified via email/SMS with a tracking number as soon as your order has shipped.

We recommend purchasing "Magal Shipping Protection" to cover any loss or damage to your order during transit.

Taxes and Duties

All taxes have been included in the price of your goods. Please note that we are not responsible for customs duties & import taxes that may incur during shipping or returns. (this applies to orders outside of the US).

Refund, Returns, and Exchanges

Non-Personalized and Non-Customized Items can be returned Within 14 Days of receipt.

For non-personalized and non-customized items, returns are accepted within 14 days of receiving your order. Contact us at info@magaljewelry.com to initiate the return process. Items must be in original condition with all tags and packaging intact. Refunds will be processed within 1 to 3 business days to the original payment method. After 14 days, no returns or refunds can be processed.

Magal reserves the right to determine if the returned item is in sellable condition.

Simply contact us via e-mail at: info@magaljewelry.com to receive your free return label.

Please note that we do not accept returns on :

  • Custom lengths, colors or styles that we are not offering on www.magaljewelry.com
  • We do not accept returns on items purchased with a promotional coupon code or from the SALE Category (crossed price).
  • Products labeled "TRY BEFORE YOU BUY - 100 DAYS MONEY BACK GUARANTEE" can be returned within the specified period, no questions asked. Items must be undamaged and show no signs of wear. The customer is responsible for the return shipping cost. This policy is only valid for customers with US addresses.
  • We do not accept returns on personalized/engraved items:
    Due to the unique nature of personalized and customized items, all sales are final. We regret that returns and refunds cannot be accommodated. Please review your order carefully before confirming your purchase.
  • We do not accept returns on repaired and exchanged items
  • We do not accept returns on repaired, exchanged items & purchases made using a Store Credit.

The refund will automatically be credited to your original payment method. Please note, if you made your purchase with a Gift card, your credited amount will be returned as a Gift card.

For international returns, a fee may apply.

For your protection, your return should always be shipped insured and include a copy of your receipt.

Please note that shipping costs are not refundable and Magal is not responsible for shipping/returns lost in the mail.

We’re happy to repair/resize any item purchased through our website. If your piece requires repair more than 14 days after receiving it, fees may apply.

Promo Codes

Promo codes are non-cumulative, they cannot be combined.

Items purchased using a promo code are final sales and can't be returned/exchanged.

Ring Sizing

We provide a printable size guide or a mail-delivered sizer for your convenience. Learn more here. In the case of a sizing issue, we will be pleased to resize the ring free of charge. Please contact us for instructions. We are not responsible for shipping fees for resizing.

Ethical Sourcing

We only source conflict-free diamonds from suppliers in full compliance with the Kimberley Process.


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