We offer free returns within 14 days of delivery, no questions asked. Items must be returned unworn, undamaged, and unused with their original packaging. Simply contact us via e-mail at: info@magaljewelry.com to receive your free return label.
Included in the free resizing policy within 14 days we have the ability to size up your rings (Disinclining eternity rings and enamel rings) up to 1.0 size from the original size. For more information, contact us via email.
- Personalized and Customized Items are final sale: No Returns or Refunds.
Due to the unique nature of personalized and customized items, all sales are final. We regret that returns and refunds cannot be accommodated. Please review your order carefully before confirming your purchase.
- We do not accept returns on items purchased with a promotional coupon code or from the SALE Category (crossed price).
- Non-Personalized and Non-Customized Items can be returned Within 14 Days of receipt.
For non-personalized and non-customized items, returns are accepted within 14 days of receiving your order. Contact us at info@magaljewelry.com to initiate the return process. Items must be in original condition with all tags and packaging intact. Refunds will be processed within 1 to 3 business days to the original payment method. After 14 days, no returns or refunds can be processed.
** For international returns, a fee may apply.
*** We do not accept returns on re-sized / repaired items.
**** We do not accept returns on repaired, exchanged items & purchases made using a Store Credit.
*****Orders may only be canceled within 24 hours of being placed. After this time, cancellations will no longer be accepted.
****** We currently offer a restringing solution for our String of Love bracelet and Gemstone & Diamond Bracelet and Necklaces. The cost of the procedure is $30 - $45, it is available for both US and international customers, however, the shipping and return label will not be provided by us for international customers.
For your protection, your return should always be shipped insured and include a copy of your receipt.
Please note that shipping costs are not refundable and Magal is not responsible for shipping/returns lost by shipping couriers.
We’re happy to repair any item purchased through our website. If your piece requires repair more than 14 days after receiving it, fees may apply.
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