We offer free returns within 14 days of delivery, no questions asked. Items must be returned unworn, undamaged, and unused with their original packaging. Simply contact us via e-mail at: firstname.lastname@example.org to receive your free return label.
Included in the free resizing policy within 14 days we have the ability to size up your rings (Disinclining eternity rings and enamel rings) up to 1.0 size from the original size. For more information, contact us via email.
*We do not accept returns on personalized/engraved items (Initials single or multiple, engraved charms or plates).
**We do not accept return/exchanges on items purchased on sale / with coupon codes.
***For international returns, a fee may apply.
****We do not accept returns on re-sized / repaired items.
****We currently offer a restringing solution for our String of Love bracelet. The cost of the procedure is 30$ USD, it is available for both US and international customers, however, the shipping and return label will not be provided by us for international customers.
For your protection, your return should always be shipped insured and include a copy of your receipt.
Please note that shipping costs are not refundable and Magal is not responsible for shipping/returns lost by shipping couriers.
We’re happy to repair any item purchased through our website. If your piece requires repair more than 14 days after receiving it, fees may apply.
Send us an email at email@example.com (Available 8 am-9 pm EST) to speak to an agent directly.
Please note response times are up to 24 hours during busy periods.
For quick answers to your questions about orders, shipping & returns, account help, and products, use our live chat.