25% OFF | USE CODE : SOL

🤗 TRY AT HOME FOR 90 DAYS
📦 2 YEARS WARRANTY

Father's Day Gifts Best Sellers New Arrivals Shop By Necklaces Bracelets Earrings Rings About Us

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Use Code: SOL

Customer Service

Email:

Send us an email at info@magaljewelry.com (available 8 AM–9 PM EST) to reach an agent directly.
Please note that response times may be up to 24 hours during busy periods.

Live Chat:

For quick answers to your questions about orders, shipping & returns, account help, and products, use our live chat.

CCPA Compliance

FAQ

Try At Home for 90 Days

Shipping & returns

Product Care

Ordering

Orders may be placed online at www.magaljewelry.com at any time. Once your payment has cleared and checkout has been completed you will immediately receive a confirmation via email.

Please note that all our items are made to order and may take up to 5-7 business days to be prepared for shipment. A sales representative will notify you if the production time will be longer for any reason.

The shipping address in your order can't be changed after the time of purchase.

Shipping

Preparing and processing time is up to 5-7 business days. Shipping is 2-3 days.
You will be notified via email/SMS with a tracking number as soon as your order has shipped.

We recommend purchasing "Magal Shipping Protection" to cover any loss or damage to your order during transit.

Products reported as defective or damaged more than 14 days after delivery may be subject to repair or service fees. We strongly encourage you to inspect your orders upon receipt and report any issues to our support team immediately upon delivery.

Taxes and Duties

All taxes have been included in the price of your goods. Please note that we are not responsible for customs duties & import taxes that may incur during shipping or returns. (this applies to orders outside of the US).

Refund, Returns, and Exchanges

Non-Personalized and Non-Customized Items can be returned Within 90 Days of receipt.

For non-personalized and non-customized items, returns are accepted within 90 days of receiving your order. Contact us at info@magaljewelry.com to initiate the return process. Items must be in original condition with all tags and packaging intact. Refunds will be processed within 1 to 3 business days to the original payment method. After 90 days, no returns or refunds can be processed.

Orders may only be canceled within 24 hours of being placed. After this time, cancellations will no longer be accepted.

Magal reserves the right to determine if the returned item is in sellable condition.

Simply contact us via e-mail at: info@magaljewelry.com to receive your free return label.

Please note that we do not accept returns on :

Personalized/customized items can be returned for an exchange or store credit. Please review your order carefully before confirming your purchase.
We do not accept returns on repaired, exchanged items & purchases made using a Store Credit.

The refund will automatically be credited to your original payment method. Please note, if you made your purchase with a Gift card, your credited amount will be returned as a Gift card.

For international returns, a fee may apply.

For your protection, your return should always be shipped insured and include a copy of your receipt.

Magal is not responsible for shipping/returns lost in the mail.

We’re happy to repair/resize any item purchased through our website. If your piece requires repair more than 90 days after receiving it, fees may apply.

Promo Codes

These are non-cumulative, they cannot be combined.

Warranty Policy

Our warranty covers a period of 2 years from the date your jewelry is received. To be eligible for return, please reach out to our support team at info@magaljewelry.com.

At Magal Jewelry, we take pride in the quality of our craftsmanship. We offer a 2-year warranty that covers manufacturing defects in materials and workmanship.

What’s Not Covered?
Damage caused by wear and tear, accidental breakage, improper use, exposure to harsh chemicals, or any modifications made after purchase. Loss or theft of the jewelry.

Magal Jewelry reserves the right to assess warranty claims and determine eligibility under the 2-year policy. To initiate a claim, contact our support team with your order details and clear images of the issue.

Note:

We have updated our policies, effective January 19, 2025. All orders placed on or after this date will follow our 90 Days Free Returns & Exchanges Policy.

For orders placed before January 19, 2025, our previous policy remains in effect.

If you have any questions regarding these changes or how they may affect your order, please contact our customer support team.

Ring Sizing

We provide a printable size guide or a mail-delivered sizer for your convenience. Learn more here. In the case of a sizing issue, we will be pleased to resize the ring free of charge. Please contact us for instructions. We are not responsible for shipping fees for resizing.

Ethical Sourcing

We only source conflict-free diamonds from suppliers in full compliance with the Kimberley Process.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@magaljewelry.com or by mail using the details provided below:

Magal Jewelry
Galdiam US LLC

Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from magaljewelry.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As a search engine, this website only brokers the deals of the relevant travel provider websites. Accordingly, a booking is made on the pages of such travel provider booking website. In each case you enter into a contract with the relevant travel provider's website, data will be collected there directly by the third party. Please be aware that we are not responsible for the privacy practices of such third party websites. When you leave or otherwise cease using the Services, or transfer your information from the Services to a third party platform, we encourage you to read the applicable privacy policies of each and every third party platform that you allow collecting information from you.

We may share your information with our corporate affiliates and with third parties for our legitimate business purposes as permitted by law. For example, we may share your information with suppliers who perform services on our behalf and have agreed in writing to protect and not further disclose your information.

We may disclose information if required by law, for example to law enforcement or other authorities. This includes court orders, subpoenas and orders arising from legal processes, and administrative or criminal investigations. We may also disclose your information if the disclosure is necessary for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.

We may also share anonymous aggregated usage information with others.

Text Marketing Notifications
By subscribing to Magal text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

We are using a text messaging platform, which is subject to the following terms and conditions. By opting in for our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc", an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@magaljewelry.com or by mail using the details provided below:

Magal Jewelry
Galdiam US LLC

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